Shipping Policy

Last Updated: [Insert Date]

Shipping Information

We ship globally (excluding some remote areas and parts of Asia) with two convenient options:

1. Standard Shipping

• Carrier: DHL or FedEx
• Cost: $12.95 USD
• Delivery Time: 10-15 business days after shipment

2. Free Shipping

• Carrier: EMS
• Cost: Free for orders over $50
• Delivery Time: 15-25 business days after shipment

Note: All orders typically process within 1-2 business days before shipment. Delivery times may vary based on customs processing in your country.

Returns & Exchanges

We accept returns within 15 days of delivery for most items in original, unused condition with tags and packaging intact. Like perfecting your backswing, we’ve simplified the process:

Return Process

1. Initiate Your Return: Email our customer service at [email protected] with your order number and reason for return
2. Receive Instructions: We’ll provide return authorization and shipping address within 48 hours
3. Ship Your Return: Package the item securely with original packaging and include all accessories
4. Track Your Return: We recommend using a trackable shipping service
5. Receive Refund: Allow 3-5 business days after we receive your return for processing

Refund Details

• Method: Refunds are issued to the original payment method (Visa, MasterCard, JCB, or PayPal)
• Timing: 3-5 business days after we receive and inspect your return
• Shipping Costs: Original shipping fees are non-refundable

Non-Returnable Items

To ensure fair play for all customers, we cannot accept returns for:

• Grips: Due to hygiene reasons, golf grips cannot be returned once installed or removed from packaging
• Used Equipment: Any items showing signs of use or missing original packaging

Exchanges

For size or product exchanges, please return the original item following the standard return process and place a new order for the desired item.